bd11 Privacy Policy and User Rights

Privacy is a core part of user trust. It is bd11's responsibility to explain in clear English the purpose of collection, categories of information, reasons for retention and user actions.

A policy of not selling personal information is followed. However, limited information may be shared as needed for payment, identity verification, technology, or legal obligations—those areas are listed below.

This policy applies to bd-11.mobi and its directly linked services. If you access third-party sites, please read their separate policies; if you have any objections to any part, please contact [email protected] before providing information.

Account, contact, transaction, device and usage information may be collected for service provision, security checks and to fulfill applicable obligations.

Information use should be limited to the declared purposes of account management, transactions, support, security, legal obligations, responsible use, and agreed-upon communication.

• For account creation, verification and management.
• For processing deposits and withdrawals.
• For smooth operation of gaming services.
• To send relevant promotions and bonus offers (with your consent).
• To prevent fraud, money laundering and illegal activities.
• To comply with legal obligations.
• To improve service quality and improve user experience.
• To ensure responsible gaming.

Information is not supposed to be kept indefinitely. The retention period is determined by account status, transactions, disputes, security, and applicable legal requirements.

• Active Account Information: As long as the account is active.
• Records of financial transactions: for as long as reasonably required for accounting, disputes and applicable law.
• Identity Verification Documents: Risks, Disputes and Limited Time as per Applicable Storage Conditions.
• Logs and technical data: security, error analysis and timed according to legal requirements.
• Record of Marketing Consent: Limited Time Required to Evidence Choice and Withdrawal.

Limited information may be shared with payment, identity verification, technology and legal service providers as necessary to operate the service. The roles of each party should be consistent with the purpose.

• Payment Processor: Necessary information is shared with payment gateways like bKash, Nagad to complete the transaction.
• KYC provider: with authorized verification agencies for identity verification.
• Law enforcement agencies: Obliged to provide information to authorities in case of legal order or investigation.
• Technology Partners: Limited information with the technology service provider to manage the platform.

Cookies may be used to analyze login status, preferences, security and site usage. It is important to distinguish between essential and consent-based cookies.

• Essential Cookies: For login sessions and security — they cannot be turned off.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To improve the Service by analyzing the use of the Site.
• Marketing Cookies: To display relevant advertisements (with your consent).

Cookies can be viewed, restricted or deleted from the browser. If essential cookies are disabled, login or some features may not work.

You can access your information, correct errors, delete in certain cases or object to the use. Identity verification and legal exceptions may apply to some requests.

• Right to know: You can find out what information we hold about you.
• Right of rectification: You can request correction of incorrect information.
• Right to erasure: You can request deletion of your information under certain conditions.
• Right to Portability: Get your information in a structured format.
• Right to Object: You can object to the use of information for specific purposes.
• Right to Withdraw Consent: You can withdraw marketing consent at any time.

bd11 is for 18+ users only. If there is any suspicion of a minor, account restrictions, identity verification or legal action may be taken to delete the information.

• Age is verified at the time of registration.
• KYC documents are asked in doubtful cases.
• Accounts of minors are terminated immediately if detected.
• If a minor's information is identified, it is immediately deleted.

Security is not a guarantee of a single technology. Access control, connection security, limited information, event review and user alertness together reduce risk.

• Access to sensitive information should be limited to work needs and authorizations.
• Verify correct HTTPS address and browser connection signal before submitting information.
• Account security options (2FA) are available.
• A process is put in place to review reports of security vulnerabilities and suspicious incidents.
• If a suspicious login is seen, the user should change the password and notify support.
• Access controls and retention limits apply to information availability and retrieval.

For privacy questions, copying, correcting, deleting information, or complaints, write to [email protected]. Do not send passwords or one-time codes.

• Email: [email protected]
• Live Chat: Use if visible and available on page.
• Complaint Response: As soon as possible depending on the complexity and identity of the request.
• Urgent Security Issues: Write Urgent in the subject line and give the time and evidence of the incident.

This page will be updated with the review date if the policy changes. Important changes may be communicated through available communication channels; check the current version regularly.